Return & Refund Policy

Our Satisfaction Commitment

At Ace Ultra Premium, we stand behind the quality of every product we sell. If you receive a defective or damaged item, we will make it right. We want every customer to have a positive experience from order to enjoyment.

Eligible Returns

Due to the nature of cannabis and vaping products, returns are handled on a case-by-case basis. You may be eligible for a refund or replacement if:

• Your product arrived damaged or defective (non-functioning device, broken seal, leaking cartridge)
• You received the wrong item or flavor
• Your package was lost in transit and tracking confirms non-delivery
• The product shows a manufacturer defect that prevents normal use

Non-Eligible Returns

We are unable to accept returns or issue refunds in the following cases:

• Products that have been used, opened, or partially consumed (unless defective)
• Flavor preference or change of mind after opening
• Orders placed to incorrect addresses provided by the customer
• Products purchased from unauthorized third-party sellers
• Claims submitted more than 14 days after delivery

How to Request a Return or Refund

To initiate a return or refund request, follow these steps:

1. Contact us at support@acedisposable.com within 14 days of delivery
2. Include your order number, a description of the issue, and clear photos of the product and packaging
3. Our team will review your request within 2 business days and respond with next steps
4. If approved, you will receive a replacement or refund within 5-7 business days

Refund Method

Approved refunds will be issued to the original payment method used at checkout. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for defective products on a case-by-case basis. If your device is malfunctioning or you received the wrong flavor, contact our support team and we will arrange a replacement shipment at no additional cost. Exchange availability depends on current inventory.

Damaged During Shipping

If your package arrives visibly damaged, please photograph the packaging before opening and contact us immediately. This documentation helps us file claims with the carrier and ensures a faster resolution for you. Report shipping damage within 48 hours of delivery.

Contact Us

For all return and refund inquiries, reach out to our support team:

• Email: support@acedisposable.com
• Contact Form: acedisposable.com/contact
• Response Time: Within 24 hours on business days